Terms and Conditions

Licence and eligibility

Lucky Dreams Casino operates under licence number OGL/2024/164/0246 issued by the Curaçao Gaming Authority. That licence defines the standards our games, payouts and complaint handling must meet.

You must be of legal gambling age in the territory from which you connect, and you must not be resident in any country where we do not accept players. Attempting to disguise your location through a proxy or virtual private network is a breach of this agreement.

One account per person, household, IP address and payment method. Duplicate registrations are closed on discovery, with deposits returned and any winnings generated by the duplicate voided.

Registration details must be accurate and kept current. Withdrawals are released only to an account held in the registered player's own name.

Deposits, withdrawals and balances

Funds credited to your balance are held for wagering and are not a deposit in the banking sense; no interest accrues and the balance carries no guarantee beyond our obligations as licensee.

Withdrawal requests are processed after identity verification is complete. Payment is returned through the same method used to deposit wherever the provider permits it, which is a requirement of anti-money-laundering rules rather than a company preference.

Depositing funds and requesting a withdrawal without meaningful play may be treated as an attempt to launder money. Such requests are reviewed manually and may be reported to the relevant authority.

Accounts showing no activity for twelve consecutive months are classed as dormant and may attract a monthly administration charge, applied only against a positive balance and never creating a debt.

Bonus terms and fair play

Every promotion carries its own wagering requirement, maximum stake while a bonus is active, game weighting table and expiry date. The specific figures appear on the offer page and take precedence over any general description elsewhere on the site.

Exceeding the maximum permitted stake, placing low-risk or opposing bets to clear a requirement, or playing excluded titles while bonus funds are live will void the bonus and any winnings derived from it. Your own deposited funds remain yours.

Bonuses are intended for genuine recreational play. Coordinated groups, automated software and systematic arbitrage between accounts are grounds for permanent closure.

We may withdraw or amend a promotion at any time. Where a change affects an offer you have already claimed, the terms in force at the moment of your claim continue to apply.

Malfunctions, interruptions and liability

A malfunction voids all plays and pays. Where a game, network fault or server error produces a result inconsistent with the game's published rules, the round is settled from the provider's server log and any incorrectly credited amount is corrected.

Scheduled maintenance is announced in advance where practicable. Unplanned interruptions, force majeure events and restrictions imposed by regulators or payment networks may suspend access without prior notice.

Our liability is limited to the balance held in your account at the time an issue arises. We accept no responsibility for indirect losses, including connectivity failures on your side or expectations of future winnings.

Complaints and governing law

Raise any dispute first with our support team, which acknowledges complaints within twenty-four hours and aims to issue a written decision within fourteen days. Keep your reference number, as it tracks the case through every stage.

If our decision does not resolve the matter you may escalate to the Curaçao Gaming Authority under the terms of our licence. Server logs are treated as the definitive record of gameplay in any adjudication.

This agreement is governed by the laws applicable to the licence under which Lucky Dreams Casino operates. If a clause is found unenforceable in your jurisdiction, the remaining clauses continue in force unchanged.

We may amend these terms and will notify registered players of material changes. Continuing to play after notice constitutes acceptance; if you disagree, you may close your account and withdraw any eligible balance.

Where to get help

• Lucky Dreams Casino support — live chat and email, answered within twenty-four hours
• Curaçao Gaming Authority — escalation body for complaints under licence OGL/2024/164/0246
• Verification department — contactable through your account for document and withdrawal queries

This page summarises the operating rules of Lucky Dreams Casino in readable form. The full contractual terms, promotional conditions and licensing provisions filed with the Curaçao Gaming Authority prevail in the event of any inconsistency.