Privacy Policy

Information we collect

When you register we record identifying details — full name, date of birth, residential address, email address and telephone number — because licensing conditions require us to know who holds each account.

Verification documents such as a passport page, driving licence or recent utility bill are collected at withdrawal stage. These are reviewed by trained staff, stored in encrypted form and are never used for marketing.

Technical information is captured automatically: device type, browser build, operating system, IP address, and timestamps of each login. Gameplay records — stakes placed, outcomes returned, bonuses claimed — are retained as the authoritative record of your account history.

Messages you send to live chat or email are stored together with our replies so that any later query can be answered without asking you to repeat yourself.

Why we hold this information

Contractual necessity covers the core of our processing: creating your account, crediting deposits, resolving wagers and paying out balances cannot happen without it.

Legal obligation governs age verification, anti-money-laundering screening, sanctions checks and the transaction records we must keep available for the Curaçao Gaming Authority under licence OGL/2024/164/0246.

Legitimate interest supports fraud detection, bonus-abuse analysis, platform security and the aggregated reporting we use to decide which games to license next. This category never extends to selling your details to third parties.

Consent applies solely to optional communications. Promotional email and SMS are sent only after you opt in, and a single click in any message withdraws that consent permanently.

Sharing and international transfers

Game studios receive only the session data required to run their titles. Payment providers receive the minimum needed to settle a transaction. Identity-verification partners receive documents under contract terms that forbid any other use.

Regulators, auditors and law-enforcement bodies may receive information where a valid legal instrument compels disclosure. We record each such request internally and release no more than the instrument demands.

Some of our processors operate outside your country of residence. Where that occurs, transfers are covered by standard contractual clauses or an equivalent safeguard recognised in the relevant jurisdiction.

Retention, security and your rights

Account and financial records are kept for the period mandated by gaming and financial legislation — commonly five years after an account closes — after which they are securely destroyed. Marketing preferences are erased as soon as consent is withdrawn.

Data in transit is protected by TLS encryption, stored documents are encrypted at rest, and access is restricted to employees whose role requires it. Every access event is logged and reviewed.

You may request a copy of your data, ask for corrections, object to certain processing, or request erasure where no legal retention duty applies. Requests are answered within thirty days and require identity confirmation before we act.

If you believe Lucky Dreams Casino has mishandled your information you are entitled to complain to your national data-protection authority; in Australia that is the Office of the Australian Information Commissioner.

Cookies and tracking

Strictly necessary cookies maintain your session, protect against cross-site request forgery and remember your language selection. These cannot be disabled without breaking core functionality.

Analytics and preference cookies are optional and controlled through the consent banner shown on your first visit. Your selection can be revised at any point from the footer link, and declining does not restrict access to any game.

Where to get help

• Data protection enquiries — [email protected] desk, reachable via the contact form in the help centre
• Account and verification support — live chat, available around the clock from inside your profile
• Office of the Australian Information Commissioner — for complaints that remain unresolved after our response

This notice is written in plain language for clarity. Where it differs from the binding data-processing documentation held under our Curaçao licence, the licensed documentation governs. Applicable local privacy legislation may grant you additional rights beyond those described here.